The Harris Tweed Shop

The Harris Tweed Shop Conditions of Sale

Contacting The Harris Tweed Shop
	Postal Address	The Harris Tweed Shop, 154 Park View, Whitley Bay, NE26 3QW, UK.
	E-mail	The Harris Tweed Shop
	Telephone	++44 (0) 191 253 7777
	Fax	++44 (0) 191 253 3377
Confirmation		All commissioned orders over the value of £250.00 will be confirmed by e. mail and by post showing your order, deposits and balances. All shopping basket orders below £250.00 will be confirmed by our responding e-mail order copy.Confirmation by e-mail shall normally be within 48hrs.(2 working days) excluding holidays.
Delivery		Commissioned items shall require a production lead time of normally 6-10 weeks depending upon the fabric availability and we are pleased to advise in advance. Kilts and Tweed finished items are commissioned and made to order. Urgent orders and deliveries can be arranged at additional cost. Stock items shall be delivered within 28 working days.
Enquiries		If you wish to enquire about your order or wish to make reference to an order please always quote your order number, name and item ordered, and country of delivery. This will allow us to quickly identify the progress.
Payment		We accept all major credit cards (American Express, Visa, MasterCard, Switch, Delta, Solo, JCB,), cash, cheque in Pounds Sterling, cheque in foreign currency (plus handling and conversion charge), bank transfer (plus handling charge), sorry no COD. Commissioned work requires a 50% none refundable deposit on the total value of the order with the balance being required upon despatch. Shopping cart orders require payment in full with order. Payments are taken at the store and not when ordering online.
Orders		Will not be processed without valid payment details.  There will be a 50% charge for any cancelled orders. We cannot refund any cut length fabric. Use our measuring chart or measure an item you already own to give us the correct sizing to make. DO NOT rely on another manufacturers 'off the peg'' sizing label. The measurements and sizing supplied by the customer are final, any alterations after supply of sizing shall be to the customers cost. Orders remaining unpaid within 6 weeks of completion shall be deemed to be cancelled and commissioning deposits will be forfeit.
Prices		All orders are billed in Pounds Sterling and as per our current published price lists for either Europe (VAT included) or World-wide Export (Tax Free). € and US$ pricing is for your guidance and is an approximate conversion.
Product		We strive to supply only the very best quality at competitive prices. We do not offer, nor shall we substitute first quality goods for seconds or inferior manufactured product. All our garments are made to order to your measurements.
Guarantee		All other goods are guaranteed against manufacturers defect for 28 days from the date of purchase, supported by the sales invoice.
		Legal Section
Prices		The sellers quotations are submitted in good faith and are valid for 30 days from the date of issue unless otherwise noted. The seller reserves the right to vary the contract to take account of any variation in labour, materials and other costs. All prices are quoted, Europe including VAT, retail world-wide excluding VAT. Prices do not cover local tax or duties which may be payable upon arrival at a country outside the EU.
Carriage		Inland: A carriage and packing charge will be imposed on all consignments. Export: A courier charge will be levied on all commissioned items. Air Mail charge will be imposed on all stock items.
Delivery		Although the seller will use all reasonable efforts to meet any delivery dates requested, such dates are not of essence of the contract and they shall not be liable to the buyer for any loss or damage, incidental or consequential, if delivery of the goods is delayed.
Title		Until the buyer has paid the seller the full purchase price of the goods under this contract and also for any other goods at the time supplied by the seller and all other sums due or to become due to or liabilities, present, future or contingent of the buyer to the seller the ownership of the goods shall not pass to the buyer.
Force Majeure		The seller will not be liable to the buyer for any breach of contract arising from or which may have been caused by act of God, by force Majeure, by war, riot or civil commotion and by military or usurped power, by Government order, direction or legislation, by fire, accident, strike or other industrial action, lock out, adverse weather conditions, delays in transport or by any other matter over which the seller has no control.
Warranties and Liabilities		The seller warrants that the goods are manufactured with all reasonable care and skill and where applicable comply with the standard specifications set out in the sellers published literature in relation to the goods current at the date hereof and made available to the buyer and that the goods are of merchantable quality. Save as aforesaid, all other conditions, quarantines, warranties whether expressed or implied by statute common law or otherwise including (but without prejudice to the generality of the foregoing) conditions, guarantees and warranties as to quality or fitness for use under any condition whether known or made known to the seller or not, are hereby excluded. Under no circumstances will the seller be liable to the buyer for any loss of profits or any other indirect or consequential damage, loss or injury attributed to defects in the goods or otherwise in relation to the performance of any contract entered into between the seller and the buyer. Furthermore, the buyer shall indemnify the seller against any claim for such damage, loss or injury made against the seller by a third party. The Aggregate liability of the seller howsoever arising shall not exceed the price paid for such goods by the buyer, except in the case of death or personal injury caused by negligence. The seller shall not be liable for any change in appearance, durability, and performance or for any defect or damage caused to the goods by any treatment or process, whether mechanical or chemical, subsequent to purchase from the seller. It is the buyers responsibility to ensure that goods are fit for the purpose required. While the seller takes all responsible care when making recommendations on usage, all conditions and warranties, whether expressed or implied, statutory or otherwise, and whether as to quantity, condition, performance, merchantability or fitness or purpose are expressly excluded.
Returns		Returned goods will only be accepted upon authorisation by the seller. All Commissioned goods are none returnable. All goods to be made where the measurements are supplied by the customer are taken as final and are none returnable. Where goods are found to be faulty, the seller will at its option either refund the goods or replace the goods provided that: A) The goods are returned to the seller carriage paid, unused within 28 days of delivery, and that B) The sellers invoice or receipt relating to the goods has been enclosed, and that C) the seller would be entitled to reject them. The buyer shall indemnify the seller against and cost, claims or expenses arising out of any action for infringement of any parties, trade mark or copyright, or any other claims resulting from compliance with the purchase instructions, expressed or implied. The buyer shall indemnify the seller against any loss, liability or expense arising directly or indirectly from the use of the goods than in accordance with he sellers instructions.
Law		This contract shall be governed and constructed in accordance with the Laws of England and the parties hereby prorogate the non-exclusive jurisdiction of the County Court.

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